How to contact Ameigh Therapy
Ameigh Therapy can be contacted via email on firstname.lastname@example.org or by telephone 07835 925788.
What is the GDPR (GENERAL DATA PROTECTION REGULATIONS, 2018) and how does it affect you?
The GDPR replaces the 1998 Data Protection Act to ensure that your personal and sensitive, confidential data is kept private and held securely, being processed in the way that we have agreed. It is there to protect your rights as a consumer of a service that might involve your identifiable data, e.g. your name and address or whether you have a specific condition. It also covers any session records, text messages or emails we might exchange.
What personal information is stored, and what is it used for?
I collect your contact details and information about why you are using the service, a small amount of medical information and a small amount of information about your lifestyle and significant others, (family, friends etc.) alongside brief session notes. This information enables me to provide a high quality service to you, ensuring I am equipped with the knowledge of our previous discussions prior to each session.
Any therapeutic recordings made for your benefit will not contain personally identifiable information.
Will this information be shared with anyone?
Your contact details and doctors details will only be used with your explicit consent or under extreme circumstances threatening your safety or the safety of others.
In addition, I may disclose your personal information:
- to the extent that I am required to do so by law;
- in connection with any legal proceedings or prospective legal proceedings;
- in order to establish, exercise or defend my legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
- to any person who I reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in my reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
How long is the information retained?
I am regulated by the CNHC, an organisation that stipulates I must hold your data for 8 years after your final session, unless you are a child, in which case I must hold your data until your 25th birthday, or unless you are 17 when treatment ends and then I must keep it until your 26th birthday. Therefore, all records will be deleted in the January after the above retention scales. This is in line with NHS regulations for holding data.
What steps are taken to ensure the security of this information?
- Hardcopy documents
Are all stored in a locked cabinet in a locked, private building.
- Text messages
My mobile phone is secured with a pin code.
My email account requires a user name and password. All emails held by me will be deleted when the content is no longer needed, i.e. has been acted upon or therapy has ended.
- Email attachments
Any attachments sent by email to you containing personal or sensitive information would be password protected and the password would be sent to you via text message.
- Electronic documents
Any electronic documents e.g. A letter to your GP, or an invoice, are password protected and stored on a password protected computer if they contain personal or sensitive information.
Is what we discuss kept confidential?
Everything we talk about during our sessions is strictly confidential between you and me. To ensure I am doing my job effectively and that I have the right support, I may discuss elements of our sessions with my supervisor*. During these discussions I do not disclose any details that may identify you to my supervisor, and my supervisor also adheres to the GDPR.
*supervisors are specially trained hypnotherapists with whom therapists can discuss client issues if they wish but are not obliged to do so. No names or information that would identify a client would be disclosed.
What if I see you outside of the session?
To ensure your confidentiality, if we see each other socially, or outside of our sessions I will not engage in any conversation regarding your therapy. You are welcome to talk with other people about the therapy you are receiving, but I am obligated by GDPR law to ensure that your confidentiality is protected.
What happens if you want this information to be deleted?
Under the GDPR you can make a request in writing to me, for all your records to be deleted. In this case I would contact my insurance company and if they agreed to it, all your paper records would be shredded with a shredding machine and any electronic data such as emails or text messages would be permanently deleted from the devices they are stored on. I would have to save the request for deletion that you made but would not save any other data.
What happens if I am unable to continue your treatment?
In the event that I am incapable of continuing with your treatment, e.g. because of illness or death, you will be contacted by a trusted person who will also respect rules of confidentiality.
What happens if I am temporarily incapacitated and unable to keep an appointment?
If possible, I will contact you myself, otherwise a trusted relative (spouse) will inform you.
What if you want to make a complaint?
If you feel you would like to make a complaint about how your personal data is handled you can contact us directly by email (email@example.com). In the event that I cannot resolve your complaint to your satisfaction you can contact the Information Commissioners Office on 0303 123 1113.
The website contains links to other websites that are not under the control of and are not maintained by Ameigh Therapy. I am not responsible for the content or reliability of the linked websites. Ameigh Therapy provides these links for your convenience only but does not endorse the material on these sites.
Last Updated 5th December 2020